Question 1

Who is Summerset Senior Solutions?

Accepted Answer

We are a lifestyle management company that is dedicated to seniors. Summerset Senior Solutions helps active seniors and overwhelmed caregivers tackle everyday tasks, free up their time, reduce their stress, and get back to the things that matter most.

Question 2

What is a personal concierge?

Accepted Answer

A personal concierge is someone willing and ready to take on your everyday tasks. We do everything from monthly grocery shopping to meal planning and prep, making appointments and running errands, and so much more! Working with us allows you and your concierge to build a solid personal relationship and gives you the confidence to know you will receive caring, dependable, confidential, and personalized service.

Question 3

Who uses our services?

Accepted Answer

Most of our clients are adult children of aging parents. However, we have had the pleasure of working directly for the person receiving the support and spouses who are looking for a quick break and need to know their loved one is safe. We will always work with people who are willing to ask for and ACCEPT support.

Question 4

How does Summerset Senior Solutions Work?

Accepted Answer

It all starts with a call! Schedule a complimentary consultation at 307-274-3409 or check our calendar to find a time that fits your schedule here.

We'll work together to create a plan best suited to you and your loved one's needs.

You'll receive a Client Agreement Form and a Credit Card Authorization. Both must be signed and returned within a minimum of 2 days before services beginning.

Congratulate yourself for taking a huge step towards self-care. Knowing that you need a helping hand and calling in backup goes a long way to keep caring for yourself and your loved one for many more years to come.

Please take a deep breath; we'll guide you from here!

Question 5

Can I mix and match the services I need, or must they all be from the same category?

Accepted Answer

You are always welcome to choose any of the services you need from any category.

Question 6

Can I change services from one month to the next?

Accepted Answer

Absolutely! Please log in to your Client Portal 24 business hours before your next scheduled visit to ensure we can accommodate your needs. You will receive a confirmation email of your changes.

Question 7

What if the services I need are not listed on the website?

Accepted Answer

Please, don't hesitate to ask! We are happy to discuss your needs and see if it is a service that we can provide or help guide you to a provider.

Question 8

Can I hire you for a 1-hour service?

Accepted Answer

There is a minimum charge of 2 hours per day at the applicable hourly rate.

Question 9

Can I hire your services with one day's notice?

Accepted Answer

We do our best to accommodate last-minute requests. However, we encourage our clients to book services two days in advance so we can reserve their desired day and time.

Question 10

How are the hours in my subscription used throughout the month?
Is it ok if I exceed my subscription hours?

Accepted Answer

You may use them as needed throughout the month, but they must be used for a minimum of 2 hours per visit.

Question 11

What if I don't use all the hours in my subscription?

Accepted Answer

Yes, no worries if you go over. We will continue to bill you at the same subscription rate for any hours used above and beyond your specific subscription.

If hours are continuously over, we will reevaluate your needs and see if the next subscription level is right for you.

Question 12

How much does it cost?

Accepted Answer

We prefer to speak with you about what you and your loved ones need. We can customize a plan that best fits you, but we typically work in subscription models to ensure you get the best value.

Question 13

What is your cancellation policy?

Accepted Answer

Any cancelations must be emailed 24 business hours before the scheduled visit. Cancellations made with less than 24 business hours will be charged 1/2 of the scheduled hours.

Subscription must be cancelled in writing by certified letter 30 days prior to the end of service date once the 90 day agreement has been satisfied.

Question 14

Do you charge for mileage

Accepted Answer

Any miles driven over ten will be billed at a rate of .60¢ per mile and added to the next month's bill to maintain a streamlined billing process.

Question 15

How does billing work?

Accepted Answer

Subscriptions are billed on the 1st of every month.

Question 16

What forms of payment to you accept?

Accepted Answer

We accept all forms of payment.

Question 17

Does insurance cover your services?

Accepted Answer

No. Please check with your insurance or Long-Term Care insurance provider to see if they have an option for reimbursement.

Question 18

Are you insured?

Accepted Answer

Yes, we are!

Question 19

Will I get the same concierge every time?

Accepted Answer

The beauty of our company is that you will always have the same personal concierge! We do our best to match personalities and ensure that you can always count on the same concierge every time.

Question 20

Are services confidential?

Accepted Answer

Absolutely! All your personal information is kept confidential and will NEVER be sold or shared with anyone that does not need direct access to help support you.

Question 21

What if I need help but don't live in your area?

Accepted Answer

We would be able to better assist you after our initial phone call to find out your needs. In most cases, as long as your loved one lives in the Cheyenne area, we are good to go!

Question 22

Do you serve areas outside of Cheyenne?

Accepted Answer

Currently, we only service Cheyenne.

Question 23

Do you offer gift certificates?

Accepted Answer

No, sadly, we have found that a large majority are never used.

Question 24

Do you offer Activities of Daily Living (ADL's) services?

Accepted Answer

ADL's are defined as toileting/changing, bathing, dressing, feeding, assisted walking, transferring, and medication reminders. We do NOT offer these services but would be more than happy to assist you in finding a service provider who does.

Frequently Asked Questions